Service Technician @ Maharashtra

from 2 to 4 year(s) of Experience
Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Job Title: Service Technician

Department: Service

Location: Maharashtra

Qualification: ITI – Diploma in mechanical / Auto

RESPONSIBILITIES:

1. Timely resolution of technical complaints and coordination with Dealer team on various issues

2. Availability of spare parts as per Norms and regular audit with dealers/Retailers and meeting spare parts target

3. Consolidation of Technical product feedback received from dealers

4. Customer Retention Activities: - Free Service camps, Customer meet & initial Quality survey etc. To fulfill the customer desire as well as to achieve satisfaction

5. Customer Complaint: Resolution of All Complaints: Written / verbal complaints within 48 Hrs

6. Preparation of Reports like: Field Technical Information Report / Timely dispatch of FTIR by dealer etc.

7. Warranty parts analysis and clearance

8. Training of dealer mechanics/Local mechanics



Education-

UG:Diploma in Mechanical

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Ideal Placement and Consultants (P) Ltd.

A Leading Automotive OEM manufacturing company
Company Info
View Contact Details+

Recruiter Name:Lavanya

Contact Company:Ideal Placement and Consultants (P) Ltd.

Website:http://www.idealconsultants.com

Salary:

Not Disclosed by Recruiter

Functional Area:

Other

Role Category:

Other

Employment Type:

Full Time, Permanent