Roles and Responsibilities
Overseeing Service related tasks including planning, control and troubleshooting in the allocated area.
Monitor pilot performance / Shadow Tracking and giving regular feedback to technical support function
Compile Technical failures( premature) / Concerns from Area and consolidate it and take it up with suggestions to Technical support function
Ensuring the smooth execution of system implementation at the Dealer Point.
Ensuring prompt resolution of Customer & Dealer grievances to maintain cordial Company-Dealer-Customer relations and achieving customer delight.
Ensuring optimized parts availability at Dealer point.
Ensuring prompt resolution of warranty related issues.
Coordinate with sales & the spare parts department to resolve Dealer & Customer grievances.
SERVICE SUPPORT IMPROVEMENT
Streamlining efforts for process enhancement & improving Service Support systems through Dealer.
Conducting research of existing service Support system & accordingly carry out improvement on existing systems.
Analyzing various product failures at the field and recommending modifications and product up gradation to enhance the customer satisfaction level.
Foreseeing performance bottlenecks and taking corrective measures to avoid the same.
To carry out training programs of mechanics & customers to optimize product knowledge.
Study and analyze the CSI report and identify key issues and actions common to dealers in the area.
Identify the dealers who need to improve CSI significantly and obtain their commitment.
Review periodically and monitor the improvement actions for CSI.
Review the status of customer complaints resolution with the Service technicians and provide feedback to HO.
UG:B.Tech/B.E. in Automobile, Mechanical
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Ideal Placement and Consultants (P) Ltd.